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Technical Account Manager - Cybersecurity

“If you think technology [alone] can solve your security problems, then you don't understand the problems and you don't understand technology.” - Bruce Schneier

Are you passionate about cybersecurity and enjoy talking with others about it? Have you previously supported security operations, incident response, and/or threat intelligence teams? Are you familiar with their big data challenges, as teams scale their operations? If yes, then help us change this industry and apply now!

As an integral member of our product team, you will work with customers, field sales, knowledge engineers, and engineering teams to grow, refine, and manage our product capabilities, to solve critical cybersecurity problems. You’ll wear many hats, touch many parts of our technology, and have a significant impact on our products.

You will own the following activities:

  • Be our customer success manager for clients that use our products for cybersecurity purposes
  • Interview and observe both cybersecurity customers and experts, as they use our products and provide feedback
  • Work with our Knowledge Engineers to develop and refine domain-specific terminology, in order to support new, related use cases
  • Collaborate, pioneer, and organize new cybersecurity uses cases, based on customer demand from field sales
  • Help prioritize engineering development, based on cybersecurity specific customer feedback

When applying, please tell us about some of your real-world experience in cybersecurity, user research, user testing, customer development, and/or language modeling.  Women, People of Color, Minorities, and LGBT candidates are encouraged to apply.


  • At least 2+ years working for a cybersecurity vendor (as a Customer Success Manager, Technical Account Manager, Product Manager, or Security Researcher)
  • Bachelor’s degree in an engineering/research-related discipline, or 2+ years of customer development experience
  • Able to quickly learn new technologies, security concepts, and creatively think on your feet
  • Experienced at user research and running usability tests is a plus (but not required)
  • Data science and/or natural language processing knowledge is a plus (but not required)
  • Must be willing to locally travel up to 25% per quarter, in order to interact with a variety of customer cybersecurity teams in person or over WebEx
  • Authorized to work in the United States
  • Work in our San Francisco office or work remotely based in the Washington, DC metro region

Company Benefits

  • Flexible leave policy
  • Health care insurance
  • Dental & vision insurance
  • Life insurance
  • Short-term & long-term disability insurance
  • Health care FSA
  • Transit & parking FSA
  • Lunch in the SF office
  • Flexible work hours
  • Holiday time off

New hires must present within 3 days of starting the required documentation proving their ability to legally work in the USA. Insight Engines, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

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